Should you need to cancel or reschedule your appointment with Mollner Dentistry, please allow us at least 48 hours notice and we would be happy to change your appointment time.
We always strive to accommodate as many patients as we can each day, and every time slot that we schedule is very important to maintain efficiency. Cancellations inside of 48 hours are typically very difficult for us to re-fill with a different patient, and our staff is still required to be on hand and ready for your treatment. Last minute cancellations effectively block other patients from being able to schedule with us, and use up staff resources.
For these reasons, we have a very strict 48 hour cancellation policy. Any appointment cancelled less than 48 hours in advance will result in a charge of $75/hour for hygiene/cleaning appointments, and $100/hour for dentist/restorative appointments. Our staff is paid even when a patient does not make it to their appointment – these fees are used to offset the wages our staff is paid.
We also have a strict cutoff time of 10 minutes after the scheduled appointment start time, and we will be forced to cancel any appointment if a patient shows up more than 10 minutes – the same fees listed above will be applied.
We do offer exceptions to the cancellation policy for emergencies, severe illness with proper documentation. Documentation is not necessary at the time of cancellation, but please email us within a few weeks of settling your emergency to discuss steps to request cancellation fee waiver. Documentation of some sort is required to approve any cancellation fee waivers.
Our goal is not to punish last minute cancellations – but we hope you can understand that we employ highly trained clinicians and assistants who are on stand-by specifically for your appointment. Cancellations and no-shows waste precious time and cost for our team to remain on standby, and also blocks other patients ability to schedule with us. Our cancellation fees help to offset the cost of our support staff.
Thank you for your understanding!
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Request to Waive Cancellation Fee
You may request to have cancellation fees waived for certain emergencies with documentation by filling out the form linked below. Please return completed form by emailing or faxing the address/number listed on the form (digital scan or use your phone to take a photo of the completed form is acceptable).